I called an administrator. Please wait What account are you having trouble with?

Hi seaangel1432, We understand that you are having trouble connecting your Firefox account and receiving a password reset. Please find the following scenarios that your account may be in and the next steps to take: '''You are not receiving an email verification email''' or '''You are not receiving a password reset email''' #Please check your spam filters or your spam folder. #Please try to access your email from the webmail client, not your email software. '''You have received an email was returned message''' [[Image:Returned Email Message for Firefox Sync]] I would recommend checking the following at this point: #Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam. #Add accounts@firefox.com to your address book. This will make it a trusted email. #If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked. '''You have received a message that your account has been locked''' [[Image:You Firefox account has been locked]] First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use [https://mzl.la/2E0m0XD this link] to create a request. This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a [[Back up and restore information in Firefox profiles|backup]] of your local profile first and then creating a new Firefox account. '''If there is still a problem''', please feel free to reply to this thread and we can help you the best that we can.