为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I can't access Google Docs with Firefox 59.02 - I get an error message. I can access Google Docs in Chrome. All extensions are disabled. What's going on?

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

I can't access Google Docs with Firefox 59.02. I get the attached error message. Google Docs is working on Chrome. I've disabled all my extensions, and I've tried refreshing and restarting. I am accepting all third party cookies.

I was able to use Google Docs with the same version of Firefox two days ago - I'm not sure what happened in between. I am running Sierra on a 2013 Macbook Pro Retina.

I can't access Google Docs with Firefox 59.02. I get the attached error message. Google Docs is working on Chrome. I've disabled all my extensions, and I've tried refreshing and restarting. I am accepting all third party cookies. I was able to use Google Docs with the same version of Firefox two days ago - I'm not sure what happened in between. I am running Sierra on a 2013 Macbook Pro Retina.

所有回复 (3)

more options

The error message didn't upload for some reason, so here it is.

more options

That's an odd error. I just set up a new profile to test and Google Docs works just find on 59.0.2 for me. To see if the issue is with any profile data or something else, you might want to create a new profile to test Google Docs in. This will give you an environment as if you set up Firefox on a brand new computer (this won't affect any of your data).

To create the test profile, go to "about:profiles" (no quotes). Then click "Create a New Profile", click next and then give it a name (like "test" or "new". Once you've typed the name, click finish. Then click on "Set as default profile" for the new one you just created. Then, quit Firefox and relaunch it. It should be in a brand new state.

Now try using Google Docs. If it works, then it means that the issue is with some kind data in your existing profile. To go back to your old profile, just go to "about:profiles" and choose "Set as default profile" for the existing profile, probably called "default". Then quit Firefox and when you relaunch, it should be on your existing profile. After that, you might want to try clearing all your cookies and cache to see if that fixes it.

If it still dosen't work, then it means it's a problem with something else, although I imagine it is a profile issue, considering it works in Chrome just fine.

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?