为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

35.174.25.43 is blocking me out of Firefox, asking for username and password and asking to call 1.855.xxx.xxx.

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

Sailmaker
Sailmaker
more options

I opened Firefox on my laptop,, a Microsoft window appeared with a pop up box labeled “ Authentication Required “ and states “ http:35.174.25.43 is requesting your username and password. The site says: “Suspicious activity detected on your IP address due to harmful virus installed in your computer Error: Unknown System Failure! Call Toll Free now ++1...”. The number, 1-855-xxx-xxx is in bold in the right hand upper corner of the page. I called it. A man claiming to be with a company contracted by Microsoft to support Mozilla answered the phone after I interrupted him and demanded that he identify exactly who he was and what company he worked for. I ended the call and told him I would call back later. (Obviously, I did this so I could verify/investigate). He called me back in 5 minutes from 877.xxx.xxxx and said he would call me back at “ a more convenient time later”. My questions are: What in Hell is going on here? Is this legitimate?

I opened Firefox on my laptop,, a Microsoft window appeared with a pop up box labeled “ Authentication Required “ and states “ http:35.174.25.43 is requesting your username and password. The site says: “Suspicious activity detected on your IP address due to harmful virus installed in your computer Error: Unknown System Failure! Call Toll Free now ++1...”. The number, 1-855-xxx-xxx is in bold in the right hand upper corner of the page. I called it. A man claiming to be with a company contracted by Microsoft to support Mozilla answered the phone after I interrupted him and demanded that he identify exactly who he was and what company he worked for. I ended the call and told him I would call back later. (Obviously, I did this so I could verify/investigate). He called me back in 5 minutes from 877.xxx.xxxx and said he would call me back at “ a more convenient time later”. My questions are: What in Hell is going on here? Is this legitimate?

由James于修改

被采纳的解决方案

hi, this is not legitimate and will be caused by malvertising on sites you visit that redirect you to these fraudulent pages claiming they detected something malicious on your system (in fact that's not possible to do for a website). do not call any of the displayed phone numbers or react to calls you might receive from them.

Avoid and report Mozilla tech support scams

edit: using an adblocking addon like https://addons.mozilla.org/firefox/addon/ublock-origin/ might get rid of such nuisances in the future,

定位到答案原位置 👍 0

所有回复 (2)

philipp
philipp
  • Moderator
more options

选择的解决方案

hi, this is not legitimate and will be caused by malvertising on sites you visit that redirect you to these fraudulent pages claiming they detected something malicious on your system (in fact that's not possible to do for a website). do not call any of the displayed phone numbers or react to calls you might receive from them.

Avoid and report Mozilla tech support scams

edit: using an adblocking addon like https://addons.mozilla.org/firefox/addon/ublock-origin/ might get rid of such nuisances in the future,

由philipp于修改

FredMcD
FredMcD
more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.