Hi, unfortunately Windows reports are not useful to us. Please see if there are any crash reports during the time frame and send the bp- only need last 5.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

There were no crash reports with a bp- prefix.

Report ID Date Crashed 516ea6ea-0856-4e56-9a15-01ef54db80a7 6/2/2018 1:40 PM 434884af-c029-41fd-852b-d7e053318367 5/31/2018 7:50 PM 50113567-58e0-4d91-a0e6-dc181567e391 5/28/2018 2:41 PM fab700b0-b56c-4fec-8b72-65955f56bcd4 5/28/2018 11:00 AM dde03934-34b0-4ba8-9388-30b85fd63800 5/27/2018 4:03 PM

Ok, well that does not work then.

If this is a older system (5yrs) with low ram, just because it can run Win10 does not mean it should.

Update Video Card Drivers as corrupted and old drivers cause issues.

Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 60.0.1 with a Full Version Installer

• https://www.mozilla.org/firefox/all/

To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Only Disable as last resort.

Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

• http://kb.mozillazine.org/About:config

Only move to esr if low ram and old system.

Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.

• https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr

If do please :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Please let us know if this solved your issue or if need further assistance.