Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Ever since updating to the latest version of Firefox, I'm getting a reference by pointer error. Any correlation?

  • 1 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 Shadow110

more options

Since upgrading to the latest version of Firefox, I've received several reference by pointer error BSOD messages. My drivers are all current, and the only thing which has updated was FF on July 6. I received my first "reference by pointer" BSOD, a couple of days after the latest update.

It seems to only happen when I have multiple tabs open with Facebook being one of the open tabs.

Any thoughts?

Since upgrading to the latest version of Firefox, I've received several reference by pointer error BSOD messages. My drivers are all current, and the only thing which has updated was FF on July 6. I received my first "reference by pointer" BSOD, a couple of days after the latest update. It seems to only happen when I have multiple tabs open with Facebook being one of the open tabs. Any thoughts?

所有回复 (1)

more options

Hi, possible. Suggest Monitor CPU usage in MS Task Manager and Ram usage, yes will see multiples of Firefox is normal. But how many megs are total ? Though can not remember how well it does that in 7.

But you should be checking out is Event Viewer and see if remember what time it crashed. Check that time and see what the red was for. Or crash it by doing what you are doing. Remember time and then check.

Each crash sends a event log but is not that worthy to check as difficult to read and find what to open the log with.

Suggest use search for CMD.exe and Right Click and Run as Administrator then copy/Paste sfc/ scannow into it and enter to fix registry errors and replace files it's storage for bad ones in system. ( sfc/<space>scannow )

To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Only Disable as last resort.

Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Only move to esr if low ram and old system.

Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.

If do please :

Please let us know if this solved your issue or if need further assistance.