We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I AM 83 YEARS OLD AND HAVE NO IDEA WHAT YOU ARE TALKING ABOUT I DON’T KNOW ANYTHING ABOUT URL---SORRY

Gah. Your tab just crashed. " SAMPLE ONLY" 5 TIMES YESTERDAY We can help! Choose Restore This Tab to reload the page. YAHOO.COM Will you help us?

I DON’T KNOW ANYTHING ABOUT URL---SORRY ............................................................. Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page. YAHOO.COM Will you help us?

Crash reports help us diagnose problems and make Firefox better. Report this tab Send an automated crash report so we can fix issues like this.

   Include the URLs of the sites you were on when Firefox crashed.

Gah. Your tab just crashed. We can help!

   Include the URLs of the sites you were on when Firefox crashed.

Gah. Your tab just crashed. We can help!

Hi, please reread how to send a crash report.

With out the report we can try things but could go on a long time.

So please try again or get someone to help you send the reports.

Did you submit a crash report to Mozilla?

You can open the "Help -> Troubleshooting Information" (about:support) page and look for the "Crash Reports for the Last 3 Days" section just below the first "Application Basics" section. There is also an "All Crash Reports" link that opens the special about:crashes page.

Crash reports that have been submitted have "bp-" prefix.

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

If a line on the about:crashes page doesn't start with "bp-" then you can click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

• please do not add the "bp-" prefix yourself