Unable to write an email in Thunderbird 60.2.1 on Ubuntu 18.04.1.
As soon as I click on the "Write" button, a new window opens, titled "Write: (no subject)". The application becomes unresponsive, then maxes out one CPU core, with RAM usage reaching about 400 MB. I'm forced to end the process. Is this a bad setting, or is this a legitimate bug? Note that I am unable to send the details using the Troubleshooting Information page's "Send via email" button, as this opens the "Write" window, and becomes unresponsive again.
Thank you for your assistance.
Here are the details from the Troubleshooter:
Application Basics
Name: Thunderbird Version: 60.2.1 Build ID: 20181010142617
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1 OS: Linux 4.15.0-36-generic
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account6:
INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account15:
INCOMING: account15, , (imap) localhost:1143, plain, passwordCleartext
OUTGOING: , localhost:1025, plain, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning
6.2.2.1
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Messaging Menu and Unity Launcher integration
1.4
true
messagingmenu@mozilla.com
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
As soon as I click on the "Write" button, a new window opens, titled "Write: (no subject)". The application becomes unresponsive, then maxes out one CPU core, with RAM usage reaching about 400 MB. I'm forced to end the process. Is this a bad setting, or is this a legitimate bug? Note that I am unable to send the details using the Troubleshooting Information page's "Send via email" button, as this opens the "Write" window, and becomes unresponsive again.
Thank you for your assistance.
Here are the details from the Troubleshooter:
Application Basics
Name: Thunderbird
Version: 60.2.1
Build ID: 20181010142617
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1
OS: Linux 4.15.0-36-generic
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account6:
INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account15:
INCOMING: account15, , (imap) localhost:1143, plain, passwordCleartext
OUTGOING: , localhost:1025, plain, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning
6.2.2.1
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Messaging Menu and Unity Launcher integration
1.4
true
messagingmenu@mozilla.com
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
所有回复 (2)
Update: If anyone else is experiencing this issue, removing the HTML signatures for each account resolves the problem.
HossDelgado said
Update: If anyone else is experiencing this issue, removing the HTML signatures for each account resolves the problem.
This is the second report I have seen, along with a couple of bug reports. https://bugzilla.mozilla.org/show_bug.cgi?id=1481276 https://bugzilla.mozilla.org/show_bug.cgi?id=1477582
Perhaps more information on one of the bugs might more them forward.