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Firefox crashes

  • 1 个回答
  • 1 人有此问题
  • 13 次查看
  • 最后回复者为 philipp

Diana2u
Diana2u
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Firefox crashes when it's upgraded to the Quantum version and the Hackbar add on does not show up when we try to use the 52.3 version.

We have uninstalled Firefox, Removed the Program File, and Removed the Registry Key from the computer, and restarted it.

After all that, we reinstalled it and it still crashes at launch.

We can not open it in safe mode. Using shift key fails and launching in with firefox.exe /safemode command fails as well.

Crash ID: bp-f9aefdac-ba80-4ea8-8e7b-94a310181205

Firefox crashes when it's upgraded to the Quantum version and the Hackbar add on does not show up when we try to use the 52.3 version. We have uninstalled Firefox, Removed the Program File, and Removed the Registry Key from the computer, and restarted it. After all that, we reinstalled it and it still crashes at launch. We can not open it in safe mode. Using shift key fails and launching in with firefox.exe /safemode command fails as well. Crash ID: bp-f9aefdac-ba80-4ea8-8e7b-94a310181205

所有回复 (1)

philipp
philipp
  • Moderator
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hi, it's looking like some third-party security software on your system (https://www.paloaltonetworks.com/products/secure-the-endpoint/traps) might be triggering those crashes.