We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Cannot print any emails

  • 2 个回答
  • 2 人有此问题
  • 38 次查看
  • 最后回复者为 goinuts

goinuts
goinuts
more options

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed.

I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue.

Any ideas/help appreciated.

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed. I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue. Any ideas/help appreciated.

所有回复 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

but is it printing to the correct printer? is the name showing correctly when you select print?

goinuts
goinuts 提问者
more options

Matt said

but is it printing to the correct printer? is the name showing correctly when you select print?

We only have the one printer for the network and yes, it is the default and selected/showing.

由goinuts于修改