为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Random crashing

  • 1 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 sfhowes

more options

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running).

I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version.

Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228

User is running Win7. Any advice much appreciated.

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running). I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version. Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228 User is running Win7. Any advice much appreciated.

被采纳的解决方案

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.

定位到答案原位置 👍 0

所有回复 (1)

more options

选择的解决方案

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.