为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox is crashing on startup, all I get when it loads is my home page then a whitewashed screen, then just sits there

  • 3 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 Terryl2

Terryl2
Terryl2
more options

I have done all troubleshooting info and guides, it does start in safe mode, all add ons work in safe mode, but it does not generate a crash report, I have deleted FF and downloaded several times, ran CCleaner after each deletion.

All re-installs have the same problem.

I have done all troubleshooting info and guides, it does start in safe mode, all add ons work in safe mode, but it does not generate a crash report, I have deleted FF and downloaded several times, ran CCleaner after each deletion. All re-installs have the same problem.

被采纳的解决方案

hi, that appears to be a problem for users with the ghostery addon and an avast signature update that got released today unfortunately: https://bugzilla.mozilla.org/show_bug.cgi?id=1535589

定位到答案原位置 👍 1

所有回复 (3)

Terryl2
Terryl2 提问者
more options

Here is a screen shot of the problem.

philipp
philipp
  • Moderator
more options

选择的解决方案

hi, that appears to be a problem for users with the ghostery addon and an avast signature update that got released today unfortunately: https://bugzilla.mozilla.org/show_bug.cgi?id=1535589

Terryl2
Terryl2 提问者
more options

OK I found a way to disable the Ghostery add on, and restarted FireFox, looks to be OK for now, working OK with Avast.

Will report back with any problems, Thanks for the info.