We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

firefox sync stops after vpn use

more options

Hello I've noticed recently that when using Firefox (Quantum 65.0.2) and a third party Windows VPN application (Windscribe), Firefox sync will falsely assume there is an account security breach and therefore stops and disconnects sync until account confirmation can be re-established.

Having to confirm my Firefox sync account at every instance following a VPN connection is becoming rather tiresome, therefore I was wondering if anyone was familiar with a process to prevent Firefox from entering this false alert state?

Anfo

Hello I've noticed recently that when using Firefox (Quantum 65.0.2) and a third party Windows VPN application (Windscribe), Firefox sync will falsely assume there is an account security breach and therefore stops and disconnects sync until account confirmation can be re-established. Having to confirm my Firefox sync account at every instance following a VPN connection is becoming rather tiresome, therefore I was wondering if anyone was familiar with a process to prevent Firefox from entering this false alert state? Anfo

所有回复 (3)

more options

The reason this is happening is because some VPN services will change your IP address and may even route your traffic through another country. Therefore, it looks a little suspicious to Firefox when you connect from Germany on Tuesday and then from the US on Wednesday and then from The Netherlands on Thursday.

Unfortunately, there's no way to disable that feature, so it's simply an unwanted side-effect of using a VPN service. You can probably limit the issues by manually specifying what country your VPN should be from (if possible), but just the fact that your IP address will likely be different each time you connect is likely going to trigger this problem.

more options

I think I always knew what Firefox was doing as a response, but wasn't sure whether they had a way to manually circumvent the behaviour. I always use a VPN server local to my country; can that be whitelisted in Firefox somewhere?

more options

To the best of my knowledge, no. It's likely happening because you aren't getting the same IP address each time you login to Firefox Sync, so the system thinks that you are logging in from a different location each time.