Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Jw player "Error loading media: File could not be played"

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Hello,

JW player which was previously working prior to the 2 most recent firefox updates now isn't working. I have the latest shockwave flash player installed and vlc media player (which seems to be discontinued with firefox). I tested the video on the jw player stream test site below and was able to load JW player version 8 in HTML5 but not version 7 in HTML5 (the flash render mode worked though). The site i'm visiting uses JW player 6 and a video message of "Error loading media: File could not be played" appears when I clicked the play button. I have no firewalls or antivirus programs installed prior and currently. The windows 10 firewalls also have been disabled in both times. Any suggestions of I can do to resolve this issue?

I've formatted my laptop with installing only the latest firefox and adobe flash while uninstalling/deactivating all firewalls to still land at this same issue above. I then downloaded all the windows updates and with no further programs installed with no resolution.

Hello, JW player which was previously working prior to the 2 most recent firefox updates now isn't working. I have the latest shockwave flash player installed and vlc media player (which seems to be discontinued with firefox). I tested the video on the jw player stream test site below and was able to load JW player version 8 in HTML5 but not version 7 in HTML5 (the flash render mode worked though). The site i'm visiting uses JW player 6 and a video message of "Error loading media: File could not be played" appears when I clicked the play button. I have no firewalls or antivirus programs installed prior and currently. The windows 10 firewalls also have been disabled in both times. Any suggestions of I can do to resolve this issue? I've formatted my laptop with installing only the latest firefox and adobe flash while uninstalling/deactivating all firewalls to still land at this same issue above. I then downloaded all the windows updates and with no further programs installed with no resolution.
已附加屏幕截图

所有回复 (3)

more options

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

You can check the Web Console to see if there are JW Player related messages

more options

It is an adult website I am paying a monthly subscription. Is it okay to post the link here?

Anyway, I accessed the webconsole per your instructions and received the below as output. I replaced underscore in the second line to replace the adult term used. I can add the site and words if needed in a future reply post.

"HTTP load failed with status 403. Load of media resource http://7mp4.links______.com/amp/mp4/mxgs373.mp4?st=fH2WLSlIURByY3lAtyvA7w&e=1558344266 failed. dvd.php Error playing media: MediaError { code: 4, message: "403: Forbidden" } jwplayer.js:3:399 CAPTIONS([object Object]) jwplayer.js:3:416 Error: This error message will be blank when privacy.resistFingerprinting = true. If it is really necessary, please add it to the whitelist in MediaError::GetMessage: 403: Forbidden"

由mustfart于修改

more options

No need to post a link to an adult website. This looks like a permission issue where you do not have access to this website.

You can check if you can open this MP4 file in a Firefox tab or that there are still error messages.

You can try to create a cookie exception for the domain in the error message.