为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

anonymity of crash reports

  • 5 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Kevin

more options

I'm concerned for my privacy as I accidentally submitted a crash report. The two tabs which were open were my credit card statements and my online banking window. I had a third "private" window which contained my email accounts.

I'm just worried my identifiable information has been stored by Mozilla, or that there will be a link between my banking details and IP address etc which would make me vulnerable to scams / internet banking fraud.

Is identifiable material stored by the crash reporter? Are my log ons or bank account details?

I'm concerned for my privacy as I accidentally submitted a crash report. The two tabs which were open were my credit card statements and my online banking window. I had a third "private" window which contained my email accounts. I'm just worried my identifiable information has been stored by Mozilla, or that there will be a link between my banking details and IP address etc which would make me vulnerable to scams / internet banking fraud. Is identifiable material stored by the crash reporter? Are my log ons or bank account details?

所有回复 (5)

more options

No. That sort of data is not included in a crash report. For example this https://crash-stats.mozilla.org/report/index/7c072858-903f-4c04-b39f-ab2d00190628 is a recent crash I encountered. As you can see there is no data about me in the crash report.

Optionally the user that encountered the crash can provide text telling us about what they were doing right before the crash, the current page open and an email address. This information is only accessible to a small number of Mozilla employees that investigate crash reports.

more options

Thanks for the reply! It's just I read on the privacy policy that it may contain identifying information, so thought I should check

more options

Thanks for your reply, it's just that the privacy policy says they may contain identifiable data and I've read about it transmitting raw memory data, which would include a significant amount of personal data ?

more options

Hi

My understanding is the memory data transmitted is more like the amount of memory for the device or in use, rather than the contents of that memory.

more options

Like I said in my reply. The user has the option to add identifying information. Since the user can add identifying information the privacy policy calls mentions it. Should a user choose to add extra information that information is not public. The information that users submit is deleted after 6 months as it is no longer relevant.