Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Suddenly TB stops connecting to server

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 BlebNevus1015

BlebNevus1015
BlebNevus1015
more options

I have TB on a desktop running Windows 8 and also on a laptop running Windows 7. For no apparent reason the desktop TB stopped connecting to both the incoming and outgoing servers today. (It just hangs, then sends me a "failure to connect" error message, when I try to fetch or send mail.) TB on my laptop is working fine, so the problem clearly isn't with the mail host. Nor is it the account settings, which are the same on both computers. I tried restarting TB, then restarting the computer. No luck. Running TB in safe mode didn't help either. While I do use a security program, that's not the problem here. I say this because (a) I'm not receiving any notifications that it's blocking TB, (b) TB is on a list of trusted programs, and (c) I use the same security program, with the same settings, on my laptop, and TB is running fine there.

Any suggestions?

I have TB on a desktop running Windows 8 and also on a laptop running Windows 7. For no apparent reason the desktop TB stopped connecting to both the incoming and outgoing servers today. (It just hangs, then sends me a "failure to connect" error message, when I try to fetch or send mail.) TB on my laptop is working fine, so the problem clearly isn't with the mail host. Nor is it the account settings, which are the same on both computers. I tried restarting TB, then restarting the computer. No luck. Running TB in safe mode didn't help either. While I do use a security program, that's not the problem here. I say this because (a) I'm not receiving any notifications that it's blocking TB, (b) TB is on a list of trusted programs, and (c) I use the same security program, with the same settings, on my laptop, and TB is running fine there. Any suggestions?

所有回复 (1)

BlebNevus1015
BlebNevus1015 提问者
more options

UPDATE: Later the same day, two changes took place spontaneously. First, connection to the SMTP fixed itself, so now I can send mail. Second, instead of showing an error message only when I click "Get messages," the status line on the bottom permanently says "Connected to outlook.office365.com" - and no mail is downloaded. When I restart TB, it says "An error occurred with the POP3 mail server. Mail server outlook.office365.com responded:"

This really has me stumped...