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Recovery Key does not work

  • 2 个回答
  • 1 人有此问题
  • 31 次查看
  • 最后回复者为 cor-el

c104010
c104010
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I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work.

I need my bookmarks and passwords.

I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work. I need my bookmarks and passwords.

由c104010于修改

所有回复 (2)

David Walczysko
David Walczysko
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Hello,

try to write to Bugzilla.

Best regards, David-Walczysko Volunteer supporter

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Quote: I have ~6 recovery keys and none of them work.

There is only one 32-digit recovery key, so you need to enter the full 32-digit key.

  • xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx

The recovery key is derived from the password of the Firefox account and thus will only work for the account where you generated this specific recovery key.