We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Unable to download

  • 4 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 matiasruiz94

more options

I can't download any type of file since yesterday, didn't change anything. Files just 'Fail' when i click download, they didn't even start downloading. I already tried Safe mode, uninstalling Antivirus (Kaspersky), and everything of this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Here are some examples, tried to save facebook images and failed, same to 'Malwarebytes' launcher.

I can't download any type of file since yesterday, didn't change anything. Files just 'Fail' when i click download, they didn't even start downloading. I already tried Safe mode, uninstalling Antivirus (Kaspersky), and everything of this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Here are some examples, tried to save facebook images and failed, same to 'Malwarebytes' launcher.
已附加屏幕截图

被采纳的解决方案

other affected users were able to fix this by going into the registry and removing keys about parental controls there, for example see: https://support.mozilla.org/en-US/questions/1270069

定位到答案原位置 👍 0

所有回复 (4)

more options

hi, could you try to disable parental controls for the affected account?: Unable to download files in Windows 10 when Parental Controls are on

more options

Hi, thank you for your answer. Im not on a familly group.

由matiasruiz94于修改

more options

选择的解决方案

other affected users were able to fix this by going into the registry and removing keys about parental controls there, for example see: https://support.mozilla.org/en-US/questions/1270069

more options

I found the folder 'Users' on 'Parental Control', export it but when i try to delete it gives me an error message saying 'Error at trying to delete key' This is the folder