为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox maxing out CPU, runtime broker process on Windows 10

more options

On a Dell XPS laptop with Windows 10 and the latest versions of both Windows and Firefox, shortly after starting the browser a process called "Runtime Broker" uses all the CPU in two or three short bursts, causing the fan to run at the highest speed, draining power, and causing the OS to crash today. This has been happening for about two weeks after installing the latest updates for Windows and Firefox. Several tabs are open in the browser. The report is being submitted in Edge, so troubleshooting information isn't given yet. I will update it when I can successfully open Firefox.

On a Dell XPS laptop with Windows 10 and the latest versions of both Windows and Firefox, shortly after starting the browser a process called "Runtime Broker" uses all the CPU in two or three short bursts, causing the fan to run at the highest speed, draining power, and causing the OS to crash today. This has been happening for about two weeks after installing the latest updates for Windows and Firefox. Several tabs are open in the browser. The report is being submitted in Edge, so troubleshooting information isn't given yet. I will update it when I can successfully open Firefox.
已附加屏幕截图

所有回复 (1)

more options

System details: User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 Windows Version 10.0.18363 Build 18363 BaseBoard Product XPS 15 9530 BIOS Version/Date Dell Inc. A12, 6/13/2019