为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox is blocking my email address. I cannot access my firefox account.

more options

Firefox recently changed their email login policy. They no longer allow emails with their company name. So when I try to log in, they kick it back as a bounced email. It doesn't bounce, they just don't like it. Now I cannot change it because I cannot get into it.

email address removed from question title. Please do not post sensitive information in a public forum. See Mozilla Support rules and guidelines

Firefox recently changed their email login policy. They no longer allow emails with their company name. So when I try to log in, they kick it back as a bounced email. It doesn't bounce, they just don't like it. Now I cannot change it because I cannot get into it. ''email address removed from question title. Please do not post sensitive information in a public forum. See [[Forum rules and guidelines]]''

由Andrew于修改

所有回复 (1)

more options

There haven't been any policy changes to the email accepted by the Firefox Accounts system. Email addresses that contain Firefox or other Mozilla brands are not rejected. My own account actually has Mozilla branding in it.

If the email actually isn't bouncing, there are a couple of common reasons that Firefox may think that the email bounced.

Certain email providers seem to send a failure message back to Firefox, even if the email goes through. This is most common (I find) with AOL and Yahoo email addresses.

Other than that, vacation replies or other automatic replies that you have setup on your email address can also cause the Firefox Account system to treat it as a bounced email, since it assumes that the automatic reply is an error message. The easiest way to fix this is to temporarily disable any automatic replies.

However, I can assure you that it has nothing to do with having the word "firefox" in your email address.

Hope this helps.