为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I suddely have Lockwise and have lost all my saved passwords

more options

How do I either go back to my old Firefox or retrieve all my saved passwords? It asked for an update, now I have something called Lockwise and I have lost all my passwords

How do I either go back to my old Firefox or retrieve all my saved passwords? It asked for an update, now I have something called Lockwise and I have lost all my passwords

被采纳的解决方案

hii ajinuk You'll need to close Firefox during the operation. The hope is when you re-open Firefox, it will seamlessly use the old files in place of the new empty ones. Here goes:

Open your current Firefox profile folder using either

   "3-bar" menu button > "?" Help > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter 

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

   "3-bar" menu button > Exit
   (menu bar) File > Exit 

Pause while Firefox finishes its cleanup

Then right-click > Rename logins.json to something like loginsOLD.json. Also right-click > Rename key4.db to something like key4OLD.db. This is in case you need to undo this change.

Copy/paste the logins.json and key4.db files from the old profile folder to the current one.

Start Firefox back up again. Can Firefox find/read your logins?

定位到答案原位置 👍 0

所有回复 (3)

more options

选择的解决方案

hii ajinuk You'll need to close Firefox during the operation. The hope is when you re-open Firefox, it will seamlessly use the old files in place of the new empty ones. Here goes:

Open your current Firefox profile folder using either

   "3-bar" menu button > "?" Help > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter 

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

   "3-bar" menu button > Exit
   (menu bar) File > Exit 

Pause while Firefox finishes its cleanup

Then right-click > Rename logins.json to something like loginsOLD.json. Also right-click > Rename key4.db to something like key4OLD.db. This is in case you need to undo this change.

Copy/paste the logins.json and key4.db files from the old profile folder to the current one.

Start Firefox back up again. Can Firefox find/read your logins?

more options

I closed down Firefox to try as you suggested, then thought I would restart it first to see what would happen. All the passwords are suddenly back! Thanks anyway!

more options

most welcome