为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Acrobat Reader cannot open downloaded PDF

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 tshaftel

tshaftel
tshaftel
more options

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites.

So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it.

I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites. So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it. I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

被采纳的解决方案

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.

定位到答案原位置 👍 0

所有回复 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You might have saved an error page or another HTML page.

Did you try to open the file in a Firefox tab ?

tshaftel
tshaftel 提问者
more options

选择的解决方案

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.