Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Acrobat Reader cannot open downloaded PDF

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 tshaftel

tshaftel
tshaftel
more options

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites.

So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it.

I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites. So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it. I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

被采纳的解决方案

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.

定位到答案原位置 👍 0

所有回复 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You might have saved an error page or another HTML page.

Did you try to open the file in a Firefox tab ?

tshaftel
tshaftel 提问者
more options

选择的解决方案

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.