Sending of the message failed - intermittent error
Hi, I have recently installed Thunderbird on a new PC (see below), and periodically get the error above when trying to send, either a newly composed email or a reply. Sometimes a restart of Tbird resolves the issue (temporarily), sometimes a reboot is required.
I've found the error log in the developers tools, and have pasted today's log below. I'd be very grateful if someone could take a look at this and suggest a solution.
07:53:59.597 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.633 Successfully loaded OpenPGP library rnp.dll from C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll RNPLib.jsm:49:13 07:53:59.643 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19
loadSync resource://gre/modules/L10nRegistry.jsm:658 fetchFile resource://gre/modules/L10nRegistry.jsm:573 generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:478 map self-hosted:240 generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:473 generateResourceSetsForLocaleSync resource://gre/modules/L10nRegistry.jsm:415 next self-hosted:1099 generateBundlesSync resource://gre/modules/L10nRegistry.jsm:177 next self-hosted:1099 touchNext resource://gre/modules/Localization.jsm:167 regenerateBundles resource://gre/modules/Localization.jsm:552 activate resource://gre/modules/Localization.jsm:243 <anonymous> chrome://openpgp/content/modules/trust.jsm:11 <anonymous> chrome://openpgp/content/modules/keyRing.jsm:17 <anonymous> chrome://openpgp/content/modules/windows.jsm:19 <anonymous> chrome://messenger-smime/content/msgReadSMIMEOverlay.js:18
07:53:59.649 [l10nregistry] Attempting to synchronously load file
resource:///chrome/en-GB/locale/en-GB/calendar/messenger/openpgp/msgReadStatus.ftl while it's being loaded asynchronously. L10nRegistry.jsm:563:19
07:53:59.649 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.672 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.732 TypeError: singletons is null 3 ActorManagerChild.jsm:297:32 07:53:59.932 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.933 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:54:00.694 Successfully loaded OTR library libotr-5.dll from C:\Program Files (x86)\Mozilla Thunderbird\libotr-5.dll OTRLib.jsm:43:13 07:54:00.712 public keys: 0, secret keys: 0 RNPLib.jsm:247:15 07:54:02.850 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:54:02.851 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:54:18.854 GenericSendMessage FAILED: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgCompose.SendMsg]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: CompleteGenericSendMessage :: line 4721" data: no] MsgComposeCommands.js:4729
Thanks in advance, Anne.
Thunderbird v 78.5.1 on Windows 10 20H2
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What is the antivirus app, and what are its settings for scanning email and secure connections?