Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My website is live, but Firefox won't show it

more options

My website, www.bluecollaru.com www.bluecollaru.com has been verified live in MS Edge, and by GoDaddy And it's verified it's live on Chrome for Android and by isitdownrightnow.com

This happened just last night. If I type the URL directly into the Firefox address bar I get this message "Hmm. We’re having trouble finding that site. We can’t connect to the server at www.bluecollaru.com."

I have cleared cache, cookies, history, cleared the Managed WP site cache, had GoDaddy clear the global cache, I've rebooted router and WiFi, I have disabled all plugins, allowed cookies (although my site doesn't use cookies) I get the same error in Private Mode.

I can do a Google search and the site comes up - I click on the name and it works just fine.

Anything I haven't done?

My website, [http://www.bluecollaru.com www.bluecollaru.com] www.bluecollaru.com has been verified live in MS Edge, and by GoDaddy And it's verified it's live on ''Chrome for Android'' and by [http://isitdownrightnow.com isitdownrightnow.com] This happened just last night. If I type the URL directly into the Firefox address bar I get this message "Hmm. We’re having trouble finding that site. We can’t connect to the server at www.bluecollaru.com." I have cleared cache, cookies, history, cleared the Managed WP site cache, had GoDaddy clear the global cache, I've rebooted router and WiFi, I have disabled all plugins, allowed cookies (although my site doesn't use cookies) I get the same error in Private Mode. I can do a Google search and the site comes up - I click on the name and it works just fine. Anything I haven't done?

被采纳的解决方案

@cor-el,

Thank you and I apologize - you got me to thinking about the www part not being in the address.

It turns out that there wasn't a CNAME record for www in my DNS manager.

Easy to fix, and it works.

Sometimes it's the simplest thing.

定位到答案原位置 👍 0

所有回复 (6)

more options

Omit the www. prefix and try this URL:

more options

Thanks, but that's not the issue. Same results.

more options

What DNS service do you use ?

The DNS Lookup service on the about:networking page resolves bluecollaru.com to this IP: 192.124.249.67

more options

@cor-el, that up resolves to a sucuri firewall. I need to look at that.

The DNS 'A' record is also that IP address. I'm not sure how that works, but I'll look into it.

According to my GoDaddy account the site is using

default nameservers ns01.domaincontrol.com

I'll update this thread in the morning with any results.

Thanks for asking the question and helping out.

If you have any other thoughts is be open to them.

more options

Yeah nothing in dns about www.bluecollaru.com

more options

选择的解决方案

@cor-el,

Thank you and I apologize - you got me to thinking about the www part not being in the address.

It turns out that there wasn't a CNAME record for www in my DNS manager.

Easy to fix, and it works.

Sometimes it's the simplest thing.