为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Failed sync setup between new Note 20 Ultra and desktop Firefox

  • 2 个回答
  • 1 人有此问题
  • 5 次查看
  • 最后回复者为 Rebecca

more options

I've been trying to setup sync between Firefox on my new Note 20 Ultra and my laptop and I keep failing at step #7.

Sync Setup process as I understand it:

  1. 1. Login to Firefox on both smartphone and in desktop device
  2. 2. From Firefox in smartphone go to Settings -> Synced Tabs then click "Sign into sync"
  3. 3. On desktop device, go to firefox.com/pair
  4. 4. On the Firefox pairing site, click "Show Code"
  5. 5. On smartphone, click "Ready to scan" then scan the QR code on your desktop with your smartphone
  6. 6. On smartphone, confirm that the information listed for the device you're trying to sync with is correct and click "Confirm pairing"
  7. 7. On your desktop device a page opens that states, "Open your authentication app and enter the security code it provides".

And here is where I hit the snag. I don't understand what authentication app it wants me to use or where this 6-digit security code is supposed to come from. I have used Lockwise, I have it installed on my Note and am logged in, but I don't receive any sort of notification on my phone or on my laptop telling me what security code I'm supposed to use.

Additionally, I have tried using the email method instead of the QR code scanning method to sync and I still end up at a dead-end in the exact same spot in the process. Please help.

I've been trying to setup sync between Firefox on my new Note 20 Ultra and my laptop and I keep failing at step #7. Sync Setup process as I understand it: #1. Login to Firefox on both smartphone and in desktop device #2. From Firefox in smartphone go to Settings -> Synced Tabs then click "Sign into sync" #3. On desktop device, go to firefox.com/pair #4. On the Firefox pairing site, click "Show Code" #5. On smartphone, click "Ready to scan" then scan the QR code on your desktop with your smartphone #6. On smartphone, confirm that the information listed for the device you're trying to sync with is correct and click "Confirm pairing" #7. On your desktop device a page opens that states, "Open your authentication app and enter the security code it provides". And here is where I hit the snag. I don't understand what authentication app it wants me to use or where this 6-digit security code is supposed to come from. I have used Lockwise, I have it installed on my Note and am logged in, but I don't receive any sort of notification on my phone or on my laptop telling me what security code I'm supposed to use. Additionally, I have tried using the email method instead of the QR code scanning method to sync and I still end up at a dead-end in the exact same spot in the process. Please help.
已附加屏幕截图

被采纳的解决方案

Hi

Probably best to check this in a desktop copy of Firefox, but do you have 2 factor authentication set up on your Firefox account?:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

定位到答案原位置 👍 0

所有回复 (2)

more options

选择的解决方案

Hi

Probably best to check this in a desktop copy of Firefox, but do you have 2 factor authentication set up on your Firefox account?:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

more options

Thank you so much! That fixed it. I didn't remember that at some point I had enabled 2FA on my old phone. I went into my account via desktop, disabled 2FA, went through the sync process again, and it worked this time.

Thanks again! I appreciate your help!