为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox won't let me log in, keeps saying "Create a new account"

  • 5 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 Kiki

more options

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says:

"Pair using an app

Did you use the system camera? You must pair from within a Firefox app."

So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page.


When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now:

https://support.mozilla.org/en-US/questions/1284415

It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync.


Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says: "Pair using an app Did you use the system camera? You must pair from within a Firefox app." So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page. When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now: https://support.mozilla.org/en-US/questions/1284415 It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync. Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

所有回复 (5)

more options

Does anyone have any ideas? I've been having this and similar problems for over a year now.

more options

Hi x,

You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

more options

Kiki said

Hi x, You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

I'm using an updated Firefox version. I'm on 86.0.1 (64-bit).

It automatically redirects me on my desktop to: https://accounts.stage.mozaws.net/pair/unsupported

I tried using https://firefox.com/pair , which actually DOES lead to a QR code

And as I said, when I try to log in on mobile, it says I have to create a new account, even though I already have an account.

-- Okay, I just tried to sign up for a new account with the same email and same previous password. Now it looks like I basically have two accounts under the same email??? They are not synced!

more options

That's weird, for sure..

Can you try to disable Sync and wait for a day or two and then enable it back?

more options

Here's how you can disable Firefox Sync: https://support.mozilla.org/en-US/kb/disable-firefox-sync