为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

FF 88/widevine bug with Amazon prime videos not playing HD 1080p

  • 9 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 arugula

more options

Whenever I play a video on amazon prime thru FF 88 it is SD. When I go to the options for video it says HD is unavailable even if best is selected. When the video first plays the HD icon will come up for about a second, but faded, than go away right after. Usually when it does that it becomes solid white and shows HD at 1080. I'm using Win 10 64-bit Pro 20H2.

When I try watching the same videos in Chrome I have no issues and the content plays fine in HD 1080p.

I tried removing all history, refreshing FF, uninstalling and re-installing my NVIDIA drivers but same issue. I am on 88.0. No add ons or themes. Just default FF after refresh. Nothing helps.

I have seen other reports of widevine crashing but I dont have that issue. FF just wont play Amazon video in HD anymore.

Edit:

After trying some things and completely uninstalling firefox from system and all folders I finally got Amazon to play HD 1080p content again, but only a short while.

For some reason on refreshed or completely new installs of FF 88 amazon would have issues and only play SD. Even if all folders were deleted before install. When I installed the previous version of FF to 87 content was once again playing back at HD 1080p. I than updated to 88 and it was ok but only for a bit.

Even though FF 87 installed and updated widevine, FF version 88 would update it again a short while later but the version numbers of widevine (4.10.2209.1) stayed the same. Whatever version 88 is doing to widevine it seems to cause a conflict preventing Amazon from playing videos in HD content.

Edit 2:

From my other computer which had not updated to 88 yet had widevine version 4.10.1582. I took all those files and replaced the ones in the folder for 4.10.2209.1. I have updates disabled for widevine now and Amazon is playing HD 1080p once again with no issues. So whatever the update did with widevine it is definitely causing a conflict with playing back HD 1080p content on Amazon Prime video.

Whenever I play a video on amazon prime thru FF 88 it is SD. When I go to the options for video it says HD is unavailable even if best is selected. When the video first plays the HD icon will come up for about a second, but faded, than go away right after. Usually when it does that it becomes solid white and shows HD at 1080. I'm using Win 10 64-bit Pro 20H2. When I try watching the same videos in Chrome I have no issues and the content plays fine in HD 1080p. I tried removing all history, refreshing FF, uninstalling and re-installing my NVIDIA drivers but same issue. I am on 88.0. No add ons or themes. Just default FF after refresh. Nothing helps. I have seen other reports of widevine crashing but I dont have that issue. FF just wont play Amazon video in HD anymore. Edit: After trying some things and completely uninstalling firefox from system and all folders I finally got Amazon to play HD 1080p content again, but only a short while. For some reason on refreshed or completely new installs of FF 88 amazon would have issues and only play SD. Even if all folders were deleted before install. When I installed the previous version of FF to 87 content was once again playing back at HD 1080p. I than updated to 88 and it was ok but only for a bit. Even though FF 87 installed and updated widevine, FF version 88 would update it again a short while later but the version numbers of widevine (4.10.2209.1) stayed the same. Whatever version 88 is doing to widevine it seems to cause a conflict preventing Amazon from playing videos in HD content. Edit 2: From my other computer which had not updated to 88 yet had widevine version 4.10.1582. I took all those files and replaced the ones in the folder for 4.10.2209.1. I have updates disabled for widevine now and Amazon is playing HD 1080p once again with no issues. So whatever the update did with widevine it is definitely causing a conflict with playing back HD 1080p content on Amazon Prime video.

由arugula于修改

被采纳的解决方案

Hi there. Just an update here on the above conversation.

It looks like a fix for this is going into a dot release 88.0.1 which is set to release on the 5th. Give that a try once it is live and see if it resolves the issue for you.

定位到答案原位置 👍 0

所有回复 (9)

more options

hello ar,

this pluggin has been like a firestorm of complaints by other users as yourself.

i believe that the people that create widevine have decided to change things, perhaps due to the ever evolving digitial world's.

below is a link to a thread on this pluggin.

please take a look and see if it helps you to reconcile your system and or your opinions.

and then please let me know what your resolution is and or conclusion.

https://support.mozilla.org/en-US/questions/1333571?page=1

more options

Yea, I saw those and replied to the thread that had all the links to the others. Which also included the one you gave. If you read my last edit above I was able to fix it and seems ok for now.

由arugula于修改

more options

thanks for the additional info !

dont forget to disable the updating of FF in order to retain that version and the version of Widevine locked in with the version of o.s. you have.

thanks again for proving the resolution works (at least for now)  :-)

more options

Could be this bug:

  • 1705138 - Firefox 88 with Widevine CDM 4.10.2209.1 fails to playback encrypted content when license enforcing HDCPv1

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

more options

cor-el said

Could be this bug:
  • 1705138 - Firefox 88 with Widevine CDM 4.10.2209.1 fails to playback encrypted content when license enforcing HDCPv1
(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Glad to see its been confirmed and a fix is in the works!

more options

选择的解决方案

Hi there. Just an update here on the above conversation.

It looks like a fix for this is going into a dot release 88.0.1 which is set to release on the 5th. Give that a try once it is live and see if it resolves the issue for you.

more options

Thank you sir! We will pass the word. :-)

more options

SUMOsJR said

Hi there. Just an update here on the above conversation. It looks like a fix for this is going into a dot release 88.0.1 which is set to release on the 5th. Give that a try once it is live and see if it resolves the issue for you.

Thank you sir. We will pass the word!

more options

SUMOsJR said

Hi there. Just an update here on the above conversation. It looks like a fix for this is going into a dot release 88.0.1 which is set to release on the 5th. Give that a try once it is live and see if it resolves the issue for you.

The most recent widevine version is now working with 88.0.1. HD content is playing as it should. Thanks!