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详细了解

Cannot chance password or generate recovery key

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I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

被采纳的解决方案

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

定位到答案原位置 👍 1

所有回复 (3)

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Maybe try clearing history and cookie for the website https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

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选择的解决方案

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

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Thanks, cor-el! After the first logout and login, I was able to change my password. On another device, after another logout and login, I was then able to generate a recovery key with the new password.