We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox keeps crushing and won't start

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

Firefox crushes when I start it. Here's the crash ID Crash ID: bp-7ac94c15-6b6c-4c6f-ab67-8f9040210723

Firefox crushes when I start it. Here's the crash ID Crash ID: bp-7ac94c15-6b6c-4c6f-ab67-8f9040210723

所有回复 (2)

more options

Product Firefox Release Channel release Version 90.0.2 Build ID 20210721174149 (2021-07-21) Buildhub data OS macOS 11 OS Version 11.5.0 20G71

bp-7ac94c15-6b6c-4c6f-ab67-8f9040210723 Signature: mozilla::extensions::ExtensionsParent::RecvDocumentChange

Uptime 85 seconds (1 minute and 25 seconds)

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(mWebNavigation)

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1710686 RESOLVED DUPLICATE Crash in [@ mozilla::extensions::ExtensionsParent::RecvStateChange]

1616059 NEW --- [meta] On-disk corruption in `omni.ja`

more options

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia