为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Fals Crash Report maybe malware?

  • 1 个回答
  • 1 人有此问题
  • 8 次查看
  • 最后回复者为 FredMcD

more options

Over the past week I keep getting a Crash Report popup when Firefox obviously hasn't crashed, since I can continue browsing through multiple tabs. I've been able to close that dialog box and continue surfing. It has also happened after I've closed Firefox in the evening, after closing all tabs, signing out of email, etc, before turning the computer off. I suspect some type of malware, but Defender says there isn't a problem, and the popup looks exactly like the one shown on the Crash Report help page. I'm attaching a screenshot from this morning.

Over the past week I keep getting a Crash Report popup when Firefox obviously hasn't crashed, since I can continue browsing through multiple tabs. I've been able to close that dialog box and continue surfing. It has also happened after I've closed Firefox in the evening, after closing all tabs, signing out of email, etc, before turning the computer off. I suspect some type of malware, but Defender says there isn't a problem, and the popup looks exactly like the one shown on the Crash Report help page. I'm attaching a screenshot from this morning.
已附加屏幕截图

所有回复 (1)

more options

Next time, turn on the 'Tell Mozilla' and submit the report.

Firefox has been divided into several sub-programs so that if one sub should crash/freeze/whatever, the browser would possibly keep running.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support