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Cisco Webex Desk Camera not working (works with other browser)

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Hello,

I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35).

lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera

https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed".

The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello.

Would you be able to help me to get this camera supported, please?

Hello, I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35). lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed". The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello. Would you be able to help me to get this camera supported, please?

由Jorge Martínez López于修改

所有回复 (10)

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Can you erase the loooooonnnnnnggggg output? It's not needed. Also, try another version of Firefox from the below link. Don't use your Firefox account and see what happens. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Can you show us what you get with your current browser? What Desktop? Are you in X11 or Wayland?

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Thanks for your help.

I have edited the question as requested (sorry!).

So far I have tried:

  • Firefox (Fedora RPM) -> doesn't work.
  • Firefox (Flathub) -> doesn't work
  • Firefox (Flathub -- new profile) -> doesn't work.
  • Chromium (Flathub) -> works
  • OBS Studio (Flathub) -> works

I'll see later this weekend if I can install Firefox on a Toolbx container.

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Just ran Nightly in a toolbx container using a fresh profile, I get the same results.

由Jorge Martínez López于修改

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I'm having some issues uploading screenshots.

Clicking on the camera button in the WebRTC test page causes the error "AbortError: Starting videoinput failed" to display in red.

由Jorge Martínez López于修改

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You ran Nightly in a toolbox container... Why not just download to a folder, run it, and see if it can access the camera?

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Fair enough... just did it, same result.

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@jonzn4SUSE the camera is still not working and I was wondering if you could help me triaging this further.

Thanks in advance!

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I did some additional troubleshooting with v4l:

v4l2-ctl --all -d /dev/video2 Driver Info: Driver name  : uvcvideo Card type  : Cisco Webex Desk Camera Bus info  : usb-0000:0a:00.3-2.4 Driver version  : 5.16.20 Capabilities  : 0x84a00001 Video Capture Metadata Capture Streaming Extended Pix Format Device Capabilities Device Caps  : 0x04200001 Video Capture Streaming Extended Pix Format Media Driver Info: Driver name  : uvcvideo Model  : Cisco Webex Desk Camera Serial  : ATK1234 Bus info  : usb-0000:0a:00.3-2.4 Media version  : 5.16.20 Hardware revision: 0x0000000f (15) Driver version  : 5.16.20 Interface Info: ID  : 0x03000008 Type  : V4L Video Entity Info: ID  : 0x00000007 (7) Name  : Cisco Webex Desk Camera Function  : V4L2 I/O Pad 0x01000011  : 0: Sink Link 0x02000024: from remote pad 0x1000010 of entity 'Extension 2' (Video Pixel Formatter): Data, Enabled, Immutable Priority: 2 Video input : 0 (Camera 1: ok) Format Video Capture: Width/Height  : 640/360 Pixel Format  : 'NV12' (Y/CbCr 4:2:0) Field  : None Bytes per Line  : 640 Size Image  : 345600 Colorspace  : sRGB Transfer Function : Rec. 709 YCbCr/HSV Encoding: ITU-R 601 Quantization  : Default (maps to Limited Range) Flags  : Crop Capability Video Capture: Bounds  : Left 0, Top 0, Width 640, Height 360 Default  : Left 0, Top 0, Width 640, Height 360 Pixel Aspect: 1/1 Selection Video Capture: crop_default, Left 0, Top 0, Width 640, Height 360, Flags: Selection Video Capture: crop_bounds, Left 0, Top 0, Width 640, Height 360, Flags: Streaming Parameters Video Capture: Capabilities  : timeperframe Frames per second: 30.000 (30/1) Read buffers  : 0

User Controls

                    brightness 0x00980900 (int)    : min=0 max=255 step=1 default=160 value=160
                      contrast 0x00980901 (int)    : min=0 max=255 step=1 default=128 value=128
                    saturation 0x00980902 (int)    : min=0 max=255 step=1 default=96 value=96
       white_balance_automatic 0x0098090c (bool)   : default=1 value=1
          power_line_frequency 0x00980918 (menu)   : min=0 max=2 default=0 value=1 (50 Hz)

0: Disabled 1: 50 Hz 2: 60 Hz

     white_balance_temperature 0x0098091a (int)    : min=2000 max=7500 step=10 default=4000 value=4000 flags=inactive
                     sharpness 0x0098091b (int)    : min=0 max=255 step=1 default=128 value=128

Camera Controls

                 auto_exposure 0x009a0901 (menu)   : min=0 max=3 default=3 value=3 (Aperture Priority Mode)

1: Manual Mode 3: Aperture Priority Mode

        exposure_time_absolute 0x009a0902 (int)    : min=1 max=333 step=1 default=333 value=333 flags=inactive
    exposure_dynamic_framerate 0x009a0903 (bool)   : default=0 value=0
                focus_absolute 0x009a090a (int)    : min=0 max=255 step=1 default=0 value=0 flags=inactive
    focus_automatic_continuous 0x009a090c (bool)   : default=1 value=1
                 zoom_absolute 0x009a090d (int)    : min=100 max=1000 step=1 default=100 value=100
                       privacy 0x009a0910 (bool)   : default=0 value=0

Then I managed to start a video capture on the CLI by using:

$ gst-launch-1.0 -e v4l2src --gst-debug=v4l2src:5 device=/dev/video2 ! "video/x-raw, format=YUY2, width=1280, height=720, framerate=30/1" ! videoconvert ! waylandsink Setting pipeline to PAUSED ... Pipeline is live and does not need PREROLL ... 0:00:00.188036065 24145 0x558ef4bc2860 INFO v4l2src gstv4l2src.c:550:gst_v4l2src_query_preferred_size:<v4l2src0> Detect input 0 as `Camera 1` Pipeline is PREROLLED ... Setting pipeline to PLAYING ... New clock: GstSystemClock 0:00:00.188426928 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:601:gst_v4l2src_negotiate:<v4l2src0> caps of src: video/x-raw, format=(string)YUY2, width=(int)1920, height=(int)1080, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)896, height=(int)480, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)640, height=(int)360, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)512, height=(int)288, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)448, height=(int)240, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)320, height=(int)180, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)YUY2, width=(int)256, height=(int)144, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)1920, height=(int)1080, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)1280, height=(int)720, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)896, height=(int)480, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)640, height=(int)360, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)512, height=(int)288, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)448, height=(int)240, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)320, height=(int)180, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; video/x-raw, format=(string)NV12, width=(int)256, height=(int)144, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)4096, height=(int)2160, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)3840, height=(int)2160, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)1920, height=(int)1080, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 60/1, 30/1, 15/1 }; image/jpeg, width=(int)1280, height=(int)720, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)896, height=(int)480, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)640, height=(int)360, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)512, height=(int)288, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)448, height=(int)240, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)320, height=(int)180, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 }; image/jpeg, width=(int)256, height=(int)144, pixel-aspect-ratio=(fraction)1/1, framerate=(fraction){ 30/1, 15/1 } 0:00:00.188740523 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:609:gst_v4l2src_negotiate:<v4l2src0> caps of peer: video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, framerate=(fraction)30/1 0:00:00.188773313 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:615:gst_v4l2src_negotiate:<v4l2src0> intersect: video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, framerate=(fraction)30/1, pixel-aspect-ratio=(fraction)1/1 0:00:00.188816542 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:406:gst_v4l2src_fixate:<v4l2src0> Fixating caps video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, framerate=(fraction)30/1, pixel-aspect-ratio=(fraction)1/1 0:00:00.188830752 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:407:gst_v4l2src_fixate:<v4l2src0> Preferred size 1280x720 0:00:00.188853831 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:430:gst_v4l2src_fixate:<v4l2src0> sorted and normalized caps video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, framerate=(fraction)30/1, pixel-aspect-ratio=(fraction)1/1 0:00:00.275373747 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:488:gst_v4l2src_fixate:<v4l2src0> fixated caps video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, framerate=(fraction)30/1, pixel-aspect-ratio=(fraction)1/1, interlace-mode=(string)progressive, colorimetry=(string)2:4:5:1 0:00:00.275411316 24145 0x558ef4bc2860 INFO v4l2src gstv4l2src.c:647:gst_v4l2src_negotiate:<v4l2src0> fixated to: video/x-raw, format=(string)YUY2, width=(int)1280, height=(int)720, framerate=(fraction)30/1, pixel-aspect-ratio=(fraction)1/1, interlace-mode=(string)progressive, colorimetry=(string)2:4:5:1 0:00:00.938234066 24145 0x558ef4bc2860 DEBUG v4l2src gstv4l2src.c:1049:gst_v4l2src_create:<v4l2src0> ts: 4:03:47.758208000 now 4:03:47.790215753 delay 0:00:00.032007753 Redistribute latency... 0:00:00.949653391 24145 0x558ef4bc2980 DEBUG v4l2src gstv4l2src.c:814:gst_v4l2src_query:<v4l2src0> report latency min 0:00:00.033333333 max 0:00:01.066666656 0:00:00.949667781 24145 0x558ef4b9b490 DEBUG v4l2src gstv4l2src.c:814:gst_v4l2src_query:<v4l2src0> report latency min 0:00:00.033333333 max 0:00:01.066666656


Firefox still not working though.

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Not sure, but I'll bring home a Logitech from work tomorrow and test it. Why not open a bug and get Dev help.

由jonzn4SUSE于修改

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Thanks jonzn4SUSE!

For the sake of completeness here are the other 2 video devices related the camera. The Firefox selection dialog only offers two (with the same name):

❯ v4l2-ctl --all -d /dev/video0 Driver Info: Driver name  : uvcvideo Card type  : Cisco Webex Desk Camera Bus info  : usb-0000:0a:00.3-2.4 Driver version  : 5.16.20 Capabilities  : 0x84a00001 Video Capture Metadata Capture Streaming Extended Pix Format Device Capabilities Device Caps  : 0x04200001 Video Capture Streaming Extended Pix Format Media Driver Info: Driver name  : uvcvideo Model  : Cisco Webex Desk Camera Serial  : ATK1234 Bus info  : usb-0000:0a:00.3-2.4 Media version  : 5.16.20 Hardware revision: 0x0000000f (15) Driver version  : 5.16.20 Interface Info: ID  : 0x03000002 Type  : V4L Video Entity Info: ID  : 0x00000001 (1) Name  : Cisco Webex Desk Camera Function  : V4L2 I/O Flags  : default Pad 0x0100000d  : 0: Sink Link 0x02000020: from remote pad 0x1000010 of entity 'Extension 2' (Video Pixel Formatter): Data, Enabled, Immutable Priority: 2 Video input : 0 (Camera 1: ok) Format Video Capture: Width/Height  : 576/432 Pixel Format  : 'GREY' (8-bit Greyscale) Field  : None Bytes per Line  : 576 Size Image  : 248832 Colorspace  : sRGB Transfer Function : Rec. 709 YCbCr/HSV Encoding: ITU-R 601 Quantization  : Default (maps to Full Range) Flags  : Crop Capability Video Capture: Bounds  : Left 0, Top 0, Width 576, Height 432 Default  : Left 0, Top 0, Width 576, Height 432 Pixel Aspect: 1/1 Selection Video Capture: crop_default, Left 0, Top 0, Width 576, Height 432, Flags: Selection Video Capture: crop_bounds, Left 0, Top 0, Width 576, Height 432, Flags: Streaming Parameters Video Capture: Capabilities  : timeperframe Frames per second: 15.000 (15/1) Read buffers  : 0

User Controls

                    brightness 0x00980900 (int)    : min=0 max=255 step=1 default=160 value=160
                      contrast 0x00980901 (int)    : min=0 max=255 step=1 default=128 value=128
                    saturation 0x00980902 (int)    : min=0 max=255 step=1 default=96 value=96
       white_balance_automatic 0x0098090c (bool)   : default=1 value=1
          power_line_frequency 0x00980918 (menu)   : min=0 max=2 default=0 value=0 (Disabled)

0: Disabled 1: 50 Hz 2: 60 Hz

     white_balance_temperature 0x0098091a (int)    : min=2000 max=7500 step=10 default=4000 value=4000 flags=inactive
                     sharpness 0x0098091b (int)    : min=0 max=255 step=1 default=128 value=128

Camera Controls

                 auto_exposure 0x009a0901 (menu)   : min=0 max=3 default=3 value=3 (Aperture Priority Mode)

1: Manual Mode 3: Aperture Priority Mode

        exposure_time_absolute 0x009a0902 (int)    : min=1 max=333 step=1 default=333 value=333 flags=inactive
    exposure_dynamic_framerate 0x009a0903 (bool)   : default=0 value=0
                focus_absolute 0x009a090a (int)    : min=0 max=255 step=1 default=0 value=0 flags=inactive
    focus_automatic_continuous 0x009a090c (bool)   : default=1 value=1
                 zoom_absolute 0x009a090d (int)    : min=100 max=1000 step=1 default=100 value=100
                       privacy 0x009a0910 (bool)   : default=0 value=0

❯ v4l2-ctl --all -d /dev/video1 Driver Info: Driver name  : uvcvideo Card type  : Cisco Webex Desk Camera Bus info  : usb-0000:0a:00.3-2.4 Driver version  : 5.16.20 Capabilities  : 0x84a00001 Video Capture Metadata Capture Streaming Extended Pix Format Device Capabilities Device Caps  : 0x04a00000 Metadata Capture Streaming Extended Pix Format Media Driver Info: Driver name  : uvcvideo Model  : Cisco Webex Desk Camera Serial  : ATK1234 Bus info  : usb-0000:0a:00.3-2.4 Media version  : 5.16.20 Hardware revision: 0x0000000f (15) Driver version  : 5.16.20 Interface Info: ID  : 0x03000005 Type  : V4L Video Entity Info: ID  : 0x00000004 (4) Name  : Cisco Webex Desk Camera Function  : V4L2 I/O Priority: 2 Format Metadata Capture: Sample Format  : 'UVCH' (UVC Payload Header Metadata) Buffer Size  : 10240