when I open up it ask for new account. I shut down a couple of times but same results. So I did it. however I lost my folders, emails and address.
when I open up it ask for new account. I shut down a couple of times but same results. So I did it. however I lost my folders, emails and address.
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Just because TB asks for new account does not mean anything is lost; it may just mean that TB doesn't know where it is. Click the windows icon in taskbar, enter run on next window. A small window will open where you can enter thunderbird.exe -p and press enter. That brings up profile manager and from there you can click 'create profile' and browse and select your profile, which is probably at c:\\(your name)\appdata\roaming\thumderbird\profile, with a name similar to 123456.default. If there is more than one select the bigger one. Give it a name in profile manager and continue to tb.
Opening a profile folder with Profile Manager isn't going to achieve anything if the profile has a corrupted prefs.js file. The first step is to examine the current prefs file in a text editor and see if the account information is missing. If it is, look for another prefs file, such as prefs-1.js or prefs-2.js or... and replace the current prefs.js: