We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why is global search not finding all emails?

  • 3 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 sfhowes

more options

I just searched for an email that's in one of my accounts' "Sent mail" folder.

I searched by both recipient and by subject.

In neither case did the email turn up in search results.

Opening the folder by hand, I can see it's there.

I really need to be able to search my emails and know the search function will show me emails matching my search criteria. In this case, I knew the email I was searching for existed because I had just seen it, but if I hadn't just been looking at it I never would have known "Global Search" wasn't showing me everything. How do I make sure it shows me ALL emails matching my search criteria?

I just searched for an email that's in one of my accounts' "Sent mail" folder. I searched by both recipient and by subject. In neither case did the email turn up in search results. Opening the folder by hand, I can see it's there. I really need to be able to search my emails and know the search function will show me emails matching my search criteria. In this case, I knew the email I was searching for existed because I had just seen it, but if I hadn't just been looking at it I never would have known "Global Search" wasn't showing me everything. How do I make sure it shows me ALL emails matching my search criteria?

由Zatukp于修改

所有回复 (3)

more options

Try it again after rebuilding the database:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

To search a specific account or folder, Classic Search (Ctrl+Shift+F) is often faster and more reliable.

more options

How often do I need to manually rebuild the database? As I said, usually I'm not going to know something is missing from search results, I just happened to have just seen it this time.

Thanks for the other tip but "Searching a specific account or folder" isn't useful functionality to me. If I knew what account or folder an email was in, I wouldn't have to use the search function.

由Zatukp于修改

more options

I don't think it's known how often the database becomes corrupted or the exact causes. The automatic regeneration, based on mail usage, probably works best if the most active folders, like Inbox and Sent, are kept as small as possible, regularly compacted, and not scanned by external apps such as antivirus. A weekly routine of rebuilding the database shouldn't be difficult to apply. Also, only use Global Search when Classic Search or the Quick Filter Bar are not sufficient.