为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird problem with Mediacom ISP

  • 7 个回答
  • 1 人有此问题
  • 6 次查看
  • 最后回复者为 sfhowes

more options

Recently my TB won't send email using Mediacom ISP. I can receive emails. Mediacom has been of no help.

Recently my TB won't send email using Mediacom ISP. I can receive emails. Mediacom has been of no help.

所有回复 (7)

more options

According to their website, you should have smtp.mediacombb.net on 587, STARTTLS, or 465, SSL/TLS, authentication = normal password, User Name = email address. What do you have, and what is the error message when sending? What is the antivirus?

more options

I have all the settings as you listed. When I go to send it asks me to put in my password, which i do. but then the 'send' program keeps on sending with no error massage until it finally times out. I use Kapersky Total Security.

more options

The TB profile folder should always be added as an exclusion or exception in antivirus settings, and with Kaspersky you might have to disable other options that affect TB, such as scanning of secure connections. A VPN should also be disabled for mail operations if you have one.

Running Windows in safe mode is a way to bypass startup apps like antivirus and test their impact.

more options

I'm not sure what you are saying. What should I do with my profile folder? How does this keep mail from being sent?

more options

Scanning of outgoing mail by incompatible antivirus apps is a common cause of sending failures. Add the profile folder as an exclusion in Kaspersky. The profile folder location is shown in Help/More Troubleshooting, about:profiles.

more options

I put my TB profile folder in Kaspersky exclusion but that did not solve the problem. I think Mediacom has done something with their email.

more options

I don't know if Kaspersky is the sole source of the problem, but you could do a test to see if it has any negative effects by running Windows in safe mode with networking, which bypasses startup apps, or removing Kaspersky entirely.