为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

sudden failure to send emails

  • 1 个回答
  • 0 人有此问题
  • 2 次查看
  • 最后回复者为 Toad-Hall

more options

The following message appeared today when trying to reply to an email sent to me. I have no idea what it means or how to address it.

Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

Clint Brumitt

The following message appeared today when trying to reply to an email sent to me. I have no idea what it means or how to address it. Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again. Clint Brumitt

所有回复 (1)

more options

check your settings because error says "Please ensure your email address and authenticating user match when sending messages" That implies your 'From' might says correct email address, but that's not the email address being used in the server settings.

  • Menu icon > Account Settings
  • Left Pane - near the bottom below Local Folders - locate and click on 'Outgoing Server (SMTP)'

On the right it will display a list of outgoing servers. There should be one for each mail account.

  • click on each one in turn and it displays info below
  • You need to locate/select the one that has 'User Name' = full email address - same as the problem account.
  • Then click on 'Edit'

If you cannot find one then you need to create one - click on 'Add'

Whether you are editing or adding - use the following info:

  • Under 'Description' : please type the full email address of the account - note this should be the same full email address as shown in 'User Name'
  • Make sure the 'User Name' also has the full email address.

I could advise on other server settings but I would need to know what comes after the @ in your email address and what server settings you are using now.

  • Click on 'OK'

Now check that mail account is using that smtp.

  • In Left Pane select name of problem account
  • Bottom Right you will which 'Outgoing Server (SMTP) server it is using.
  • DO NOT click on 'Edit SMTP_Server' button - leave it alone.
  • Click on the drop down option and select the one that shows the email address of same account.

Now Exit Thunderbird and allow a few moments for background processes to complete. Start Thunderbird.