Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Mozilla crashes & won't open

  • 2 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 marcwalkow

marcwalkow
marcwalkow
more options

All of a sudden, Firefox v. 110.0.1 won't open on my MacBook Air running OS 10.15.7. When I open it, it immediately closes with the message "Firefox quit unexpectedly." In the report to Apple, I get the "problem details" info below. I would like to fix this, since all of my bookmarks and saved passwords are in that version of Firefox. Thank you.

Process: firefox [636] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version:  ??? Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [636] User ID: 501

Date/Time: 2023-03-16 20:51:19.974 -0400 OS Version: Mac OS X 10.15.7 (19H2) Report Version: 12 Anonymous UUID: 3D6962AD-7997-7997-0927-776A3FDF70B4


Time Awake Since Boot: 510 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

All of a sudden, Firefox v. 110.0.1 won't open on my MacBook Air running OS 10.15.7. When I open it, it immediately closes with the message "Firefox quit unexpectedly." In the report to Apple, I get the "problem details" info below. I would like to fix this, since all of my bookmarks and saved passwords are in that version of Firefox. Thank you. Process: firefox [636] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: ??? Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: firefox [636] User ID: 501 Date/Time: 2023-03-16 20:51:19.974 -0400 OS Version: Mac OS X 10.15.7 (19H2) Report Version: 12 Anonymous UUID: 3D6962AD-7997-7997-0927-776A3FDF70B4 Time Awake Since Boot: 510 seconds System Integrity Protection: enabled Crashed Thread: 0 Exception Type: EXC_CRASH (Code Signature Invalid) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace CODESIGNING, Code 0x1
已附加屏幕截图

所有回复 (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder' icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder.
  2. Open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  3. Open the 5 most recent files with a text editor and copy the IDs.
  4. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

marcwalkow
marcwalkow 提问者
more options

Thank you for the help

Unfortunately, there is no "Firefox" folder in my Library / Application Support folder. There is a "Mozilla" folder but it doesn't contain a "Crash Reports" sub-folder. But I searched for "Crash Reports" and found two folders, one dated Feb. 2022 and one dated Dec. 2022. The Dec. 2022 one has a list of files starting with "InstallTime" followed by a string of numbers. None of the files start with "bp-" but I've added to those characters to the first five numbers and pasted them below.

bp-1582475522 bp-1581631494 bp-1580164578 bp-1579286459 bp-1679006286

Thank you again.