Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashing randomly after update, also Gamil and youtube are not working properly anymore

  • 2 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 alaajabre

more options

after the recent update 11.6.0.3 64-bit individual pages started just to crash randomly and in one instance the entire browser crashed and restarted, this is on some other websites but particularly Gmail and youtube crashed the most and now they won't work youtube keep have the loading icon on the top even though everything loaded and the player won't start gmail have the same issue and keep showing disconnected message I tried chrome and there were no issues there I tried clearing the cash and cookies and that did not help

after the recent update 11.6.0.3 64-bit individual pages started just to crash randomly and in one instance the entire browser crashed and restarted, this is on some other websites but particularly Gmail and youtube crashed the most and now they won't work youtube keep have the loading icon on the top even though everything loaded and the player won't start gmail have the same issue and keep showing disconnected message I tried chrome and there were no issues there I tried clearing the cash and cookies and that did not help

所有回复 (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Hi Paul, thanks for your response here is the ids

bp-d429e69c-94c4-4090-ad8d-07ba60230826 8/27/2023, 6:02 AM bp-096b180c-9da8-4ec7-9c13-c1dc70230826 8/27/2023, 6:03 AM bp-0edfaec1-20ad-4a9b-a204-fcc7a0230826 8/27/2023, 6:03 AM bp-ff08a830-8db6-4a31-86da-b079f0230826 8/27/2023, 6:03 AM

I only found these 4