为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

reset password from recovery impossible

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 next

GuVi
GuVi
more options

Hi there, I'm desperate... I don't have the Sync password anymore, I do have the recovery key. There is a problem: in the "KB help page" it says:

1 Click the Forgot your password? link on the sign-in page. 2 Check your email and click the password reset link in it. 3 Enter your account recovery key. 4 Create a new password. 5 Create a new account recovery key.

Problem: when I click on "forgot password" there is no option for recovery. I receive the link by email, I click on the "reset link" As per KB I expect the option to recever account, but the page ONLY has the space for the NEW password. There is no place to put the recovery key. There is only option to reset the password (and erase all my data).

I attached screenshots that show the options I'm given. There is no mention to "retrieve account via recovery key" or to the "recovery key" at all.

Please help / advise: it's vitally important to me to retrieve my firefox sync account.

Thank you dearly Guido

Hi there, I'm desperate... I don't have the Sync password anymore, I do have the recovery key. There is a problem: in the "KB help page" it says: 1 Click the Forgot your password? link on the sign-in page. 2 Check your email and click the password reset link in it. 3 Enter your account recovery key. 4 Create a new password. 5 Create a new account recovery key. Problem: when I click on "forgot password" there is no option for recovery. I receive the link by email, I click on the "reset link" As per KB I expect the option to recever account, but the page ONLY has the space for the NEW password. There is no place to put the recovery key. There is only option to reset the password (and erase all my data). I attached screenshots that show the options I'm given. There is no mention to "retrieve account via recovery key" or to the "recovery key" at all. Please help / advise: it's vitally important to me to retrieve my firefox sync account. Thank you dearly Guido
已附加屏幕截图

所有回复 (1)

next
next
  • Moderator
  • Top 10 Contributor
more options

Ciao, in effetti sembra ci sia qualche problema Purtroppo però non ho modo di verificare. Se non ricevi altre risposte in qiesto forum, prova a chiedere qui -> https://forum.mozillaitalia.org/ dove c'è un maggior numero di utenti attivi

p.s. rispondo in italiano perché questa è la sezione in lingua italiana del forum Se preferisci supporto in inglese devi scrivere qui -> https://support.mozilla.org/en-US/

I answer in Italian because this is the Italian language section of the forum If you prefer support in English you have to write here -> https://support.mozilla.org/en-US/

由next于修改