为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can't see any emails after upgraded to 115.

  • 3 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 tacocat

more options

My Thunderbird was upgraded to 115 automatically, and now I can't see any emails (old and new). Just a blank page. I don't have a backup. How can I resolve this issue? Tried the troubleshooting mode, but didn't help. I've been using TB since 2006, and have thousands of emails in my profile, so can't just create a new profile.

My Thunderbird was upgraded to 115 automatically, and now I can't see any emails (old and new). Just a blank page. I don't have a backup. How can I resolve this issue? Tried the troubleshooting mode, but didn't help. I've been using TB since 2006, and have thousands of emails in my profile, so can't just create a new profile.
已附加屏幕截图

被采纳的解决方案

Thank you, christ1. As suggested, I changed the theme several times, and restarted Thunderbird as well as the OS multiple times, but those did not solve the issue.

I found one of my accounts showed the garble folder name (username was omitted from the screenshot). I removed that account, restarted Thunderbird, and I could see the folders and emails in the email pane, so it seems that this account caused the issue. I took a profile backup before doing this, and I could reproduce the issue by just restoring the profile. Confirmed that removing the account fixed the problem after TB was restarted.

定位到答案原位置 👍 0

所有回复 (3)

more options

The versions is 115.6.1 (64-bit) on Windows 11.

The error console shows the following error:

Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]

This seems to be the same issue reported in Bug 1869685.

https://bugzilla.mozilla.org/show_bug.cgi?id=1869685

more options
more options

选择的解决方案

Thank you, christ1. As suggested, I changed the theme several times, and restarted Thunderbird as well as the OS multiple times, but those did not solve the issue.

I found one of my accounts showed the garble folder name (username was omitted from the screenshot). I removed that account, restarted Thunderbird, and I could see the folders and emails in the email pane, so it seems that this account caused the issue. I took a profile backup before doing this, and I could reproduce the issue by just restoring the profile. Confirmed that removing the account fixed the problem after TB was restarted.