为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

security

  • 2 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 James

more options

1-844-457-1734 is the number that flashed on my screen when I was using Firefox and that number was supposedly to Apple Security but Apple said it's no number of theirs. Was that a scam that I got from Firefox?

1-844-457-1734 is the number that flashed on my screen when I was using Firefox and that number was supposedly to Apple Security but Apple said it's no number of theirs. Was that a scam that I got from Firefox?

所有回复 (2)

more options

Hopefully you didn't call...

Unfortunately, scammers have figured out how to exploit some of the popular advertising networks, enabling them to launch an attack message from random web pages.

If you think this wasn't from a web page but could have been from one of your add-ons, you can check them over and see whether you need all of them. Here's how:

Open the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything look suspicious, or anything you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here.

Any improvement?

If your Add-ons page is blank or is blocked, you can restart Firefox in Troubleshoot Mode to do the above review:

In Troubleshoot Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to bypass issues that can cause problems with pages.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

more options

cettel said

Was that a scam that I got from Firefox?

Yes it sounds like a scam and no it did not come from the Firefox web browser.

Was this a whole page thing or a small popup on bottom corner of screen?.

If a small popup then it may have been a push notification from the site you were on. https://support.mozilla.org/en-US/kb/push-notifications-firefox