为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

CCC ONE emails not working with Thunderbird

  • 2 个回答
  • 3 人有此问题
  • 1 次查看
  • 最后回复者为 Caleb Bales

Caleb Bales
Caleb Bales
more options

Anytime I attempt to send an email in the CCC ONE application, I get this error message from CCC ONE:

"Unable to perform selected action while the email application is open. Please close your email application and try again."

This error message persists whether I do have Thunderbird open or not. I also checked Task manager while I had Thunderbird closed and found no instance of it running. Is there any way that Thunderbird is running in the background? Or could it be if Thunderbird loads at start up that it's tricking CCC into thinking it's open all the time?

I contacted CCC ONE report and they advised me to attempt to change the name of a DLL file so a new one would be created to replace it. I tried that, the issue still persists. They also told me to try and uninstall and reinstall Thunderbird, which I did, and it still won't work.

Any ideas on how to fix this?

  • Attached is a photo of the error
Anytime I attempt to send an email in the CCC ONE application, I get this error message from CCC ONE: "Unable to perform selected action while the email application is open. Please close your email application and try again." This error message persists whether I do have Thunderbird open or not. I also checked Task manager while I had Thunderbird closed and found no instance of it running. Is there any way that Thunderbird is running in the background? Or could it be if Thunderbird loads at start up that it's tricking CCC into thinking it's open all the time? I contacted CCC ONE report and they advised me to attempt to change the name of a DLL file so a new one would be created to replace it. I tried that, the issue still persists. They also told me to try and uninstall and reinstall Thunderbird, which I did, and it still won't work. Any ideas on how to fix this? *Attached is a photo of the error
已附加屏幕截图

被采纳的解决方案

I got it fixed. Had to uninstall Thunderbird then delete the temp files then reinstall Thunderbird.

定位到答案原位置 👍 0

所有回复 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Thunderbird does appear as a background process in windows in certain circumstances (like when there is not user interface loaded) Did you check the background processes as well as the applications in task manager.

In addition I would suggest a restart of your device. This comes back to some very old parts of multi tasking operating systems, but once a DLL is loaded and fails for some reason but does not crash it can be very hard to get it out of memory to try the next step. So restarts are part of any diagnostic process o ensure you are not still fighting an old DLL. Renaming the DLL might work, but only after a system restart is what I am saying.

Caleb Bales
Caleb Bales 提问者
more options

选择的解决方案

I got it fixed. Had to uninstall Thunderbird then delete the temp files then reinstall Thunderbird.