Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

All my saved and synced bookmarks and passwords are gone!?

  • 7 个回答
  • 1 人有此问题
  • 16 次查看
  • 最后回复者为 gabrielstrid

more options

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!? Can someone please help me get them back! Does anyone have a solution for this? Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything. Please tell me everything isnt lost! Best regards Gabriel

所有回复 (7)

more options

Did you reset your mozilla account password?

more options

TyDraniu said

Did you reset your mozilla account password?

Yes, is that what it is? Shouldnt I have done that?

more options

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere?

See Reset your Mozilla account password with Recovery Keys.

more options

TyDraniu said

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

WHAT? Are u messing with me? Why the hell would it do that?

more options

TyDraniu said

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

Okey, just looked at the link u gave me. Guess I am fucked then? Cuz I did not know about this and I aint got any recovery key.

more options

Yea, I guess so. Any other device that didn't get synced yet?

more options

TyDraniu said

Yea, I guess so. Any other device that didn't get synced yet?

Sadly I only use firefox on my computer. Thanks for the information anyway, I appreciate the help.

Best regards Gabriel