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Crash on Startup

  • 5 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 zeroknight

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Hello! I've recently switched to Firefox from Opera. However: After the browser Closes, It will always Refuse to boot up. Even Shift-Click Doesn't work. It opens, but Crashes almost Instantly. OS: Windows 11 (Build 23H2)

Hello! I've recently switched to Firefox from Opera. However: After the browser Closes, It will always Refuse to boot up. Even Shift-Click Doesn't work. It opens, but Crashes almost Instantly. OS: Windows 11 (Build 23H2)

被采纳的解决方案

Your Microsoft account may have parental controls enabled which limits what browsers you can use, you could try to get this limitation removed or create a new account. Renaming firefox.exe to something else can get it working but this will break DRM protected videos.

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所有回复 (5)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I am Unable to Complete this as there is nothing within the Crash Reports Folder that is Relevant to this.

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Does it work if you rename firefox.exe to something else?

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It Works, So, I Guess Windows is Confused on what it is

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选择的解决方案

Your Microsoft account may have parental controls enabled which limits what browsers you can use, you could try to get this limitation removed or create a new account. Renaming firefox.exe to something else can get it working but this will break DRM protected videos.