为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I've Downloaded Online Insights Study In The Past Week, But Now When I Try To Download It Again I Get This Message Online Insights Study Could Not Be Installed Because It Has A High Risk Of Causing Instability Or Security Problems.

  • 2 个回答
  • 0 人有此问题
  • 11 次查看
  • 最后回复者为 James

more options

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

所有回复 (2)

more options

有帮助吗?

more options

Dean West said

Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

I would say it would not be easier but harder on phone, especially with the non technical users in trying to describe or understand what they are doing or see etc.

You paid how much for the Firefox web browser for Windows, macOS or Linux?. as it is free to download and use and build it yourself from source. So how is Mozilla to pay for the call centres that would be required to provide one on one support by phone, chat or email for a free to use application, let alone their many other products.

It is generally the applications you purchased or paid for by subscription (like some antivirus clients plans as a good example many Windows users may be familiar with) that may get you one on one support by phone, chat or email because you paid for it. Mozilla does actually have some subscription based products where you can get direct support by ticket system as Mozilla VPN is one of those.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题