为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Please Help, the content of my emails is not visible anymore

  • 1 个回答
  • 0 人有此问题
  • 最后回复者为 Matt

more options

Hello, the following has happened: I have a POP3 account with IONOS, which I operate with Thunderbird. Last week I installed a new virus scanner from Bitdefender. After a complete scan, Thunderbird still has all the mails in my inbox that arrived before the scan, but only the headers are still visible. The contents of the mails are no longer visible. Thunderbird has no authorization to Bitdefender “Allow antivirus software to quarantine incoming messages” The inbox has been recreated after the virus scan. Bitdefender has not issued a message about mails or inbox after the scan. Is there an archive for old inboxes somewhere? best reguards, Martin

Hello, the following has happened: I have a POP3 account with IONOS, which I operate with Thunderbird. Last week I installed a new virus scanner from Bitdefender. After a complete scan, Thunderbird still has all the mails in my inbox that arrived before the scan, but only the headers are still visible. The contents of the mails are no longer visible. Thunderbird has no authorization to Bitdefender “Allow antivirus software to quarantine incoming messages” The inbox has been recreated after the virus scan. Bitdefender has not issued a message about mails or inbox after the scan. Is there an archive for old inboxes somewhere? best reguards, Martin

所有回复 (1)

more options

1. The setting in Thunderbird to allow antivirus to quarantine messages has nothing to do with this. It writes all new mail to the temp folder so antivirus product that do not scan email can have at it. Nothing more. So having it off is actually standard as there are few except defender that do not scan email. But that is also a large part of why I use defender. No pesky email scanner.

Personally I am guessing bit defender has quarantined or deleted you mail store. They work through Identifying a "threat" and asking you to authorized an automatic fix. Often this is the deletion of 20 years worth of email stored in that mail folder. This is why I exclude antivirus products from scanning my profile folder. There is no such thing a a "threat" in a stored email. Thunderbird does not execute scripts in the email and attachments are stored a mime encoded plain text so email in storage is not a threat. Even attachments pose on threat until they are decrypted and turned back into a file, and that occurs in the system temp folder where the antivirus already has access to kill the file. So I suggest you establish of bitdefender has deleted something imporant and how the bitdefender folks propose to recover your data if it has.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题