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Cannot Add Suddenlinkmail Account

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Hello,

I recently changed my password to one of my accounts (@suddenlinkmail.com) and could not get Thunderbird to accept it although it worked just fine logging in to the account elsewhere. I removed all passwords from Thunderbird to see if it was conflicting with the new password and it still did not work. So, I removed the account entirely to start from scratch and when I went to add the account back into Thunderbird it had a problem. It gives me an error message: "Unable to log in at server. Probably wrong configuration, username or password."

I have made sure the email address and password are correct so I am not sure what other configuration to use. I tried both IMAP and POP and neither would allow me to set up the account. Any suggestions?

Hello, I recently changed my password to one of my accounts (@suddenlinkmail.com) and could not get Thunderbird to accept it although it worked just fine logging in to the account elsewhere. I removed all passwords from Thunderbird to see if it was conflicting with the new password and it still did not work. So, I removed the account entirely to start from scratch and when I went to add the account back into Thunderbird it had a problem. It gives me an error message: "Unable to log in at server. Probably wrong configuration, username or password." I have made sure the email address and password are correct so I am not sure what other configuration to use. I tried both IMAP and POP and neither would allow me to set up the account. Any suggestions?

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