为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Cannot retrieve Firefox account bookmarks and passwords

  • 1 个回答
  • 0 人有此问题
  • 最后回复者为 cor-el

more options

Hey guys,

I kinda need your help. I just switched from Windows to Manjaro Linux and I cannot retrieve my Firefox bookmarks and passwords. I do not have access to the old setup because I have formatted the disk and I have only this one on Linux.

I have used my Firefox account multiple times in order to login on a new device and every time it has retrieved my bookmarks and passwords but not this time. Before logging in from this device I had to reset my Firefox password because I had forgot it -- is this a security measure maybe?

Are my bookmarks and passwords gone forever? Thanks!

Hey guys, I kinda need your help. I just switched from Windows to Manjaro Linux and I cannot retrieve my Firefox bookmarks and passwords. I do not have access to the old setup because I have formatted the disk and I have only this one on Linux. I have used my Firefox account multiple times in order to login on a new device and every time it has retrieved my bookmarks and passwords but not this time. Before logging in from this device I had to reset my Firefox password because I had forgot it -- is this a security measure maybe? Are my bookmarks and passwords gone forever? Thanks!

所有回复 (1)

more options

This is about how Sync works in Firefox,

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题