为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird version 128.4.0esr

more options

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again."

The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that?

Thanks!

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that? Thanks!

所有回复 (5)

more options

I have an update on this. For some reason, although I am supposed to be on the esr release schedule, a beta version, 131.0.1 was downloaded to my computer on Oct 22nd. Then last night, the 128.4.0esr version was downloaded. So indeed, there had been a newer version (or at least higher number) release on my computer, so the 128.4.0esr version didn't like the profile. I used time machine to get my latest profile with a 128 release, and that basically fixed it. But there does seem to have been an error on Mozilla's part, because I never signed up for the beta program.

有帮助吗?

more options

Can you post a screen shot of Help > Troubleshooting Information > Show update history

有帮助吗?

more options

I tried this. The update history shows the last update as 128.3.2esr, installed on Oct 18, 2024. This is because in fixing the problem, I replaced the whole Thunderbird folder in the Library with an older version, from Oct 19. The information from above on version numbers was from using time machine to check what version was there on different dates.

Maybe I shouldn't have replaced the whole folder, and should have just replaced the Profiles folder. Any advice on how best to set up that folder would be appreciated. Things are working now, but I worry they might be in a funny state. I did make backups of that folder from right after the problem, right before the problem, so I could replace some of those files with newer versions if that would be better.

Thanks for your help.

有帮助吗?

more options

A "drastic" step is to use an older version with a profile that has been used on a newer version - for example going back to 131 to version 128. You can't always expect that to work without problems. For example users should not go back to 115 from 128 because the folders have changed.

However, at the present time there has not been enough change between 128 and 131, so you could have gone back using https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation#w_what-happens-to-my-profile-if-i-downgrade-to-a-previous-version-of-thunderbird

有帮助吗?

more options

Hi. This problem just happened again. I am supposed to be on the esr release, but Thunderbird just automatically upgraded me to the version 133.0. It puts up a red flag, saying I probably shouldn't be running this, and should download the last stable version. It points me to version 128.5.0, which is likely what I was running before. But now I have the same problem. If I try to use 128.5.0, it will complain that I am downgrading, and my profile won't work. Should I take the suggestion in the link above, to go ahead and try to downgrade using the command line with the allow downgrade option?

And why does this keep happening to me?

Thanks for your help

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题