为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Incident disconnected my main profile from its folders/email database

more options

Hello,

My setup is an old win7

2 days ago I got a power outage. When I turned my PC back on, thunderbird updated itself to 115.16.3 (32 bits) I am not sure which version it previously was.

Anyway, I have 4 profiles, the 3 profiles I was not connected on when the PC crashed are fine, totally unaffected. That should be a hint. My main profile was connected at the time, in fact I was writing an email when the crash occured. When back on I executed thunderbird I chose my main profil. I was immediately prompted with a 'welcome to thunderbird' asking me to input my credencials. I immediately closed TB scanned my disk for issues, checked my profiles folder which appeared to be fine. I indeed have a folder named hnych9cb.default in my %APPDATA%\Roaming\Thunderbird\Profiles which is was 2.2Go.

Then I had the (bad?) idea to input my credencials as asked thinking it might help TB to connect to the folders/emails inside my profile folder. I did but instead it downloaded and displayed the folders/emails as they are on my email server and now my hnych9cb.default is 3.7Go ....

This is a mess

Is there any way or hint to save the day ?

Hello, My setup is an old win7 2 days ago I got a power outage. When I turned my PC back on, thunderbird updated itself to 115.16.3 (32 bits) I am not sure which version it previously was. Anyway, I have 4 profiles, the 3 profiles I was not connected on when the PC crashed are fine, totally unaffected. That should be a hint. My main profile was connected at the time, in fact I was writing an email when the crash occured. When back on I executed thunderbird I chose my main profil. I was immediately prompted with a 'welcome to thunderbird' asking me to input my credencials. I immediately closed TB scanned my disk for issues, checked my profiles folder which appeared to be fine. I indeed have a folder named hnych9cb.default in my %APPDATA%\Roaming\Thunderbird\Profiles which is was 2.2Go. Then I had the (bad?) idea to input my credencials as asked thinking it might help TB to connect to the folders/emails inside my profile folder. I did but instead it downloaded and displayed the folders/emails as they are on my email server and now my hnych9cb.default is 3.7Go .... This is a mess Is there any way or hint to save the day ?

所有回复 (1)

more options

solved I used an old (4years old) jprefs.js to replace the new one in my profile folder, It corrected everything.

Thanks to the french troubleshooting forum mozfr.org who helped me solve this.

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题