为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

This error comes up everytime my computer turns on or wakes up

more options

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?
已附加屏幕截图

被采纳的解决方案

It's possible that they only show in the Mozilla category.

定位到答案原位置 👍 1

所有回复 (7)

more options

You get this error if the profile the last time has been used with a newer Firefox version. You can check compatibility.ini in a profile folder to see that Firefox version and installation path last used this profile.

Primary location used for the main profile in the hidden "AppData\Roaming" location that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

有帮助吗?

more options

That's why I specified that I am using the ESR profile and it is the only folder actually in existence at that location. So if it's that I have no idea what it's actually trying to load and would love some help figuring that out

有帮助吗?

more options

Could you check the Windows Task Scheduler and see whether there are any Firefox tasks -- such as the update checker or default browser checker -- that run with a specific profile specified? It's probably safe to delete those tasks and let the next update re-add them with updated paths.

有帮助吗?

more options

Took a look and don't see anything Firefox related in the task scheduler. Just a bunch of NVIDIA and some edge updates

有帮助吗?

more options

选择的解决方案

It's possible that they only show in the Mozilla category.

有帮助吗?

more options

That was it, thank you!

有帮助吗?

more options

Cool. If something still triggers the error at startup, then I would try the Microsoft Sysinternals program "Autoruns" to track it down:

https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题