Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I can't uninstall Firefox(3.6.3) either through the control panel or by going to Program files/Mozilla Firefox/Uninstall and running the helper.exe, I have Windows 7 Home Premium(64bit)

  • 7 个回答
  • 229 人有此问题
  • 1 次查看
  • 最后回复者为 kitchie

more options

I simply want to uninstall Mozilla FireFox 3.6.3. I tried both recommendations of using the control panel to add/remove program and running the helper.exe in Program Files/Mozilla FireFox/uninstall. I am running Windows 7 Home Premium Edition(64bit). When I tried to remove it using the add/remove program and helper.exe all it does is start for a split second(mouse pointer turns into circular loading icon) and then it stops.

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

I simply want to uninstall Mozilla FireFox 3.6.3. I tried both recommendations of using the control panel to add/remove program and running the helper.exe in Program Files/Mozilla FireFox/uninstall. I am running Windows 7 Home Premium Edition(64bit). When I tried to remove it using the add/remove program and helper.exe all it does is start for a split second(mouse pointer turns into circular loading icon) and then it stops. == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

所有回复 (7)

more options

Yeah. Same problem. The reason I am even trying to un-install it is because when I try to update to 3.6.4 it says that the license file is missing and I can't go on to update. Even if I download the whole thing it won't work.

more options

I'm using firefox 3.0 and I'm having the same problem. my os is window XP. pls help

more options

I to can't uninstall firefox 3.6.6 on my xp sp3 pc

FF3.6.6 was/is causing my flash player 10.1 to stall. When I went to uninstall firefox in control panel, each time I click remove, the program jumped then stayed in the add/remove listing. I click and click, but she still will not remove.

Using taskmanager to make sure she is not running and did a computer check for firefox uninstaller.exe but noting listed as such or uninstall.exe for firefox

more options

trying to uninstall the older FF 3.6 and have the same problem. One blink of the mouse and nothing happens. No luck with helper.exe either.

more options

Update on my not being able to uninstall firefox 3.6.6.

First I tried downloading Firefox 4.beta version, thinking it would replace the ff3.6.6, but ff4.beta loaded as a separate browser from ff.3.6.6. Tested ff4.beta, but still had same issues with flash player stalling. I think it has something to do with the new plugin-container program now added with firefox as well as with chrome, which is causing ff 3.6/4.bet to stall, chrome to stall too, their plugin-container version? I uninstalled ff4.beta, but still left ff3.6.6.

Second I went back and found the older version of ff at mozilla.com, firefox 3.5.1 still available and I redownloaded it. The good thing is it placed itself on top of ff3.6.6. Now in control panel add/remove programs it reads ff3.5.1. I tested it and ff3.5.1 does not have the stalling effects as ff3.6.6 or ff4.beta versions.

But, since ff3.5.1 fixed my issues with flashplayer stalling, I did not try to uninstall ff3.5.1. I have the newest version of flashplayer 10.1. (hopefully they will have this issue worked out before the full version of ff4.0 comes out.)

Now I can play my yoville.com game in peace :O)

more options

I had this problem too. But I fixed it by using Revo uninstaller. Try getting it. Maybe it will work for you.

more options

Hi Guys,

I had this same problem too, and i want to share to all of you my own fix for this kind of problem;

(READ FIRST: This step will wipeout everything that mozilla saved on your computer including : password, history and bookmarks.)

1. download the Revo Uninstaller'

- quick step guide for this: select mozilla firefox, don't forget to uninstall everything that relates to mozilla including registry to clean them all up.


2. download mozilla firefox again - AND REINSTALL. however on this stage, in some cases mozilla will not open at this stage.


3. Uninstall Mozilla firefox again NOW using control panel.


4. Restart the computer to refresh everything.


5. Reinstall mozilla firefox again, once you have received the prompt for "exporting or importing etc.. etc.. from Microsoft" that means its already working.. it will take around 5-10 sec to load up (in my case) .

由kitchie于修改